When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Responsibilities
- Providing applicants with the needed support and answering their inquires
- Reviewing and verifying Applicants documents
- Conducting face to face interviews with the applicants for the selection process
- Performing a Quality check before Approving the applicants
- Archiving riders documents
- Activating riders accounts and equipment
- Handling inventory issuance and returns quality checks
- Handling riders resignations, collecting returns inventory, verifying financial clearance and handing over the documents
Key Selection Criteria
- Bachelor's degree in business administration management or any other related field.
- 1-3 Years of full-time experience in data-entry and customer service.
- Flexibility
- Ideally experience in customer experience
- Ability to work under pressure
- Fluent in both languages Arabic and English
- Communication skills (Written and Verbal)
- Proficient Excel User