القائمة الرئيسية

الصفحات


في أي وقت يمكنك البحث عن الوظيفة المرغوبة من خلال زر البحث أعلاه (علامة العدسة المصغرة)،، بالتوفيق زائرنا الكريم

اعلان توظيف صادر عن شركة امنية للاتصالات وخدمات الانترنت في الاردن 2021




Job Brief:


Responsible for ensuring the products/services meet the established quality standards including reliability, usability and performance. Also, responsible for performing Quality of Service assigned activities that include but not limited to: customer care audits and reporting QoS and QoE across operational and nonoperational activities.


Key Responsibilities:


  • Prepare quality assurance policies and procedures, interpret, and implement quality assurance standards and document management systems.
  • Develop automated Business Processes according to the applied and currently used BPM system.
  • Develop sampling procedures and directions for recording and reporting quality data and monitor risk management activities.
  • Collect and compile statistical quality data and review the implementation and ensure the efficiency of quality and inspection systems.
  • Plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality
  • Perform quality internal audits and other quality assurance activities and investigate customer complaints and non-conformance issues.
  • Analyze data to identify areas for improvement in the quality system and develop, recommend, and monitor corrective and preventive actions.
  • Prepare reports to communicate outcomes of quality activities.
  • Coordinate and support on-site audits conducted by external providers in addition to evaluating audit findings and implementing appropriate corrective actions.
  • Audit on the SLA and KPIs compliance form all stakeholders and process owners in timely manner in relation to company's strategy and objectives.
  • Generate reports including but not limited to customer suggestions and feedback, mystery shopper, customer surveys.
  • Perform other related duties as assigned by the direct manager

Requirements:

Education: Bachelor Degree in Industrial Engineering or any other related fields.


Level of Experience: previous Limited Experience in a related fieldexperience in a similar role/function/industry.


Certifications & Licensures:


Essential:


  • ISO 9001 certified lead Auditor
  • Certified Process Professional

Desirable:


  • Lean management Experience
  • ETOM
  • ISO 10001, 10002
  • EFQM Auditor /implementer
  • Certified MS
  • COBIT 5

Tools & Systems:


Essential:


  • SharePoint
Desirable:
  • Oracle

Technical Skills & Knowledge:


Essential:


  • A working knowledge in telecommunication industry
  • Good skills in charts processing, automated process designing and coding
  • Excellent problem solving skills
  • Good knowledge of quality assurance techniques and systems
  • Good knowledge of risk management: risk assessment techniques, mitigation techniques, risk probability and estimation
  • Good knowledge of analysis techniques
  • Good knowledge of business process management: business processes and procedures, procedure drafting, process analysis, process development, process modeling, process mapping, measurement techniques
  • Good knowledge of quality management: quality management tools, quality norms and standards (e.g. ISO), quality assurance business processes, quality testing, quality auditing
  • Excellent command of English language both speaking and writing
  • Excellent command of computer skills (MS office)
Desirable:
  • Good knowledge of project management fundamentals.
  • Good knowledge of ETOM and process mapping based on ITIL.

Desired Skills and Experience

  • Quality Assurance

 

هل اداء الموقع جيد ؟

تعليقات



الزائر الكريم: في حال أردت إعادة نشر هذا الاعلان يرجى ذكر المصدر "منصة وايد بروموت للتوظيف" ولك جزيل الشكر - نتشرف بزيارتكم ونستقبل اقتراحاتكم وملاحظاتكم
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