القائمة الرئيسية

الصفحات


في أي وقت يمكنك البحث عن الوظيفة المرغوبة من خلال زر البحث أعلاه (علامة العدسة المصغرة)،، بالتوفيق زائرنا الكريم

اعلان توظيف صادر عن البنك الاردني الكويتي


Position : Customer Experience Manager 

About the job

  • Supervise quality and service standards across the bank’s branches and other channels.
  • Train employees to work within Customer Experience standards.
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Manage responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.

Qulifications & Skills


  • Minimum of 8 years of experience in the same role.
  • University the degree in Business Administration or equal
  • Ability to establish strong working relationships internally and externally
  • Influencing skills.
  • Proactive problem solver, ability to make day-to-day decisions, resourceful, demonstrate initiative, have a can-do attitude and works well independently.
  • High attention to detail, thorough, accurate and efficient in administration.


للتقديم على الوظيفة اعلاه يرجى الضغط هنا 

هل اداء الموقع جيد ؟


الزائر الكريم: في حال أردت إعادة نشر هذا الاعلان يرجى ذكر المصدر "منصة وايد بروموت للتوظيف" ولك جزيل الشكر - نتشرف بزيارتكم ونستقبل اقتراحاتكم وملاحظاتكم
www.widepromote.com

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