القائمة الرئيسية

الصفحات


في أي وقت يمكنك البحث عن الوظيفة المرغوبة من خلال زر البحث أعلاه (علامة العدسة المصغرة)،، بالتوفيق زائرنا الكريم

مطلوب موظفين سوشال ميديا للعمل لدى شركة اكستنسيا في الاردن / عمان

 


About the job

Digital Media Advisor main roles is to provide real-time online customer support via social media channels such as Facebook, Twitter & Instagram by quickly answering the question, reactions and complaints from customers.

Improve customer satisfaction and prevent damage to the company's reputation by observing how the audience is engaging online.



Responsibilities

·        Responding quickly to customer comments & direct messages waiting on queues.

·        Monitoring the audience trends and raising flags for urgent matters.

·        Turning negative into positive.

·        Providing effective rebuttals to objections raised by customers.

·        Patience to resolve customer’s complaints as per process and workflows.

·        Communicating effectively, promptly, courteously and accurately.

·        Proper probing to recognize important information and identify customer needs.

·        Writing contexts free of errors, strong in sentences structure, grammar, punctuation usage..etc.

·        Adapting quickly by switching to different social media platforms throughout the day and the different reply forms to each platform.

·        Attention to small details when solving cases to avoid irritating the customers.

·        Escalating the correct tickets to their counterpart departments.

·        Willing to go the extra mile regarding customer requests and providing a fine customer experience.

·        Solving customer's problems from the first time to reduce the queue. (FCR)



Basic Qualifications & Skills

·        Bachelor degree.

·        B2 and above English skill.

·        Typing speed > 30 WPM (Word Per Minute).

·        Typing accuracy > 95% in Arabic & English.

·        Excellent in written communications in Arabic & English.

·        Attentive and comprehensive reading skill.

·        Technical skills (preferred) Windows OS, MS Office, Internet exposure.

·        Customer Service attitude and problem-solving ability.

·        Sense of logic.

·        Attention to details.

·        Time management.


Preferred Qualifications

·        Digital Marketing & Social Media courses.

·        Community management/ Admin role for a social media business pages.

·        Preferable 1 – 2 years of experience in customer support role in a call center.


رابط التقديم - Apply Here

هل اداء الموقع جيد ؟

تعليقات



الزائر الكريم: في حال أردت إعادة نشر هذا الاعلان يرجى ذكر المصدر "منصة وايد بروموت للتوظيف" ولك جزيل الشكر - نتشرف بزيارتكم ونستقبل اقتراحاتكم وملاحظاتكم
www.widepromote.com

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